Support and contact

How to reach the Brand Atlas team. Different requests have different destinations; pick the one closest to what you need.

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Product support

For anything related to using Brand Atlas: bugs, account issues, feature questions, onboarding help. Email: support@brandatlas.pro Response times. Asia/Dubai working hours, Sunday to Thursday, 09:00 to 18:00 GST. Aim is to acknowledge within four working hours. Resolution depends on the issue. What to include. The URL or section you were on, what you were trying to do, the result, and any error message visible on screen. Screenshots help.

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Billing

For invoices, payment method changes, refunds, tier changes, cancellations. Email: billing@brandatlas.pro Self-serve. Most billing tasks can be done in the portal at Settings → Billing without writing to the team. The team handles the cases the portal does not cover.

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Security

For vulnerability reports, suspected breaches, or anything sensitive concerning the security of the product. Email: security@brandatlas.pro Disclosure policy. Brand Atlas operates a public vulnerability disclosure policy with safe-harbour terms. See Vulnerability disclosure. A security.txt is published at brandatlas.pro/.well-known/security.txt per RFC 9116.

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Press and partnerships

For media enquiries, partnership proposals, and speaking requests. Email: press@madeby.wtf

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MadeBy_ studio

For brand identity work, brand maintenance engagements, brand evolution engagements, or anything outside the product itself. Email: hello@madeby.wtf Web: madeby.wtf

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Legal

For data subject requests, DPAs, sub-processor questions, takedown notices, and regulatory enquiries. Email: legal@brandatlas.pro Postal address. Available on request and listed in each policy document.

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Office and time zone

Brand Atlas and MadeBy_ operate from Dubai, United Arab Emirates. Working hours referenced in this document are Asia/Dubai (GST, UTC+4). The company is closed on UAE public holidays.

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Status and the support funnel

If the Service appears to be misbehaving, check your email for an incident notice from us before writing to support. During the pilot, active incidents are communicated by email to brand owners. See Status for the current channels. If you have not received a notice, the support address is the right destination.

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