Status

Brand Atlas does not yet operate a dedicated public status page. During the invite-only pilot, system status is communicated through email to brand owners and through the Changelog. A dedicated status page is planned for when self-serve signup opens.

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How status is reported today

Three channels carry status information during the pilot:

1. Email to brand owners. Incidents affecting the Service trigger an email to every active brand owner. The email carries the current state, the expected resolution window when known, and a follow-up note when the incident is resolved.
2. The Changelog. Significant incidents are summarised in the weekly changelog entry. See Changelog.
3. Direct support. For pilot customers, the support channel is the immediate destination if the Service is misbehaving and you have not received an email about it.

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What we communicate about

The Service has three surfaces:

• The application at app.brandatlas.pro, where brand owners and team members do their work.
• The marketing site at brandatlas.pro and the docs at docs.brandatlas.pro.
• The AI features. Oswald (Guardian) and Henry (Keeper+). For Henry specifically, the customer’s chosen provider (OpenAI or Gemini) is the underlying dependency; Brand Atlas reports its own integration status, not the provider’s uptime.

When any surface is affected by an incident, the email and changelog cover what is impacted and what the expected resolution is.

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Scheduled maintenance

Planned maintenance windows are announced by email at least 48 hours in advance to brand owners on Keeper and Guardian tiers. Maintenance is scheduled outside Dubai business hours (16:00–22:00 GST is avoided) and announced with the time window in UTC and GST.

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Reporting an issue

If the product is misbehaving and you have not received an email about an incident, write to support@brandatlas.pro with the URL, the action you were taking, and any error message visible on screen. Include the time the issue occurred (your timezone is fine). The support team is on Asia/Dubai working hours; response times are described on Support and contact.

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What the status page will cover when it ships

When the dedicated status page launches alongside self-serve signup, it will:

• Report live state for the application, the marketing and docs sites, and the AI integration layer.
• Carry a 90-day rolling incident history.
• Support email, SMS, RSS, and Slack subscriptions.
• Announce scheduled maintenance in advance.

This page will be updated with the URL and subscription details once the status page is live.

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Related pages